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It has become an all-too-familiar scenario. You get a call from someone telling you that they are from DELL or Microsoft and your computer is infected with a virus.
They may even give you your full name, your address and computer service tag number. The caller ID even shows that they are calling from Dell or Microsoft. This is called Caller ID spoofing.
They will offer to fix the issue if you only give them remote access to your computer.
Keep in mind, Dell and Microsoft do not make unsolicited calls offering to fix an issue you did not report previously. I called Dell and Microsoft myself to confirm this.
This is an inside job; someone from Dell and Microsoft has sold the customer database to these scammers or should I say criminals.
Cybercriminals are tricky. They collect as much information about you as possible to gain your trust.
They may even tell you things about your computer that you think only a legitimate vendor would know.
This is a key element to social engineering, a non-technical method cybercriminal use to trick people into loading malware on their systems. They then offer to get rid of the malware that they introduced in the first place for a fee.
The best way to protect yourself is to simply hang up.
Protection of your data is a top priority for Computer Whiz On Call. I recommend that you not engage such callers, and never give them your credit card or any personal information, or access to your computer.
Contact a local reputable IT company that you can meet with face to face. Have them run a full scan or your computers and install a strong, tested and verified Anti-virus software with a fire wall.
Most importantly, BACKUP your data on a daily basis.
Remember, if you’re unsure, trust your gut and simply hang up.If you have any questions, please let us know.
Thanks,
Computer Whiz On Call